Return Policy

This Return Policy is placeholder text. Please have this content reviewed and finalized by legal counsel, and update it to reflect your actual operational return process before launch.

Eligibility

Due to the consumable nature of our products, we accept returns only on unopened, unused products in their original sealed packaging, within 7 days of delivery. Opened or used products cannot be returned for health and safety reasons.

Non-Returnable Items

• Opened or used dried, powder, or capsule products
• Bulk/wholesale orders (subject to separate B2B terms)
• Products purchased on final sale or clearance

How to Request a Return

Contact our support team via the Contact page with your order number and reason for return. Our team will confirm eligibility and provide return instructions.

Refunds

Approved refunds are processed to the original payment method within 7–10 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging so we can resolve it quickly.

Wholesale & Bulk Orders

Returns for bulk and wholesale orders are handled on a case-by-case basis as part of the applicable business agreement.